Dual Access Suport System
You no longer have to question whether you have the right person on the phone. When you need a certified team of experts to take personal ownership of support incidents for your most important servers, UptrendHosting is ready to respond. With UptrendHosting's semi-dedicated managed hosting, the team member who receives your support request will manage the incident through completion. Every UptrendHosting manager is a senior member of UptrendHosting’s support staff.
In addition to UptrendHosting's internal support management, our 24/7 datacenter managed by HostGator provides additional support. You can access their live chat and phone by logging in to your client center.
Managed Backup
Sleep well at night knowing that you have a dedicated team of certified system administrators watching your backups 24x7x365. In the event you require a restore or you’d like to modify your backup scheduling, we are available to assist you around the clock.
Server Monitoring and Reaction
Our team of monitoring engineers is constantly on standby watching for service notifications from your server. If a critical fault is detected any time of day, they immediately jump into action to resolve the service issue. In the event the service issue is lasting longer than anticipated our team will reach out to your designated contact(s) to provide updates and guidance on a correct course of action and ETA on a resolution.
With Uptrend Hosting, you gain access to:
- First-call resolution - a dedicated account manager is standing by
- 24 x 7 x 365 support availability via HostGator
- Unlimited access to your personal support team
- A team that acts as a first line of defense against monitored alerts
- Fully managed daily backups of your hosted environment
Compare our managed hosting packages here.
