Uptrend Hosting

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01
Feb

Dual Access Suport System

You no longer have to question whether you have the right person on the phone. When you need a certified team of experts to take personal ownership of support incidents for your most important servers, UptrendHosting is ready to respond. With UptrendHosting's semi-dedicated managed hosting, the team member who receives your support request will manage the incident through completion. Every UptrendHosting manager is a senior member of UptrendHosting’s support staff.

In addition to UptrendHosting's internal support management, our 24/7 datacenter managed by HostGator provides additional support. You can access their live chat and phone by logging in to your client center.

Managed Backup

Sleep well at night knowing that you have a dedicated team of certified system administrators watching your backups 24x7x365. In the event you require a restore or you’d like to modify your backup scheduling, we are available to assist you around the clock.

Server Monitoring and Reaction

Our team of monitoring engineers is constantly on standby watching for service notifications from your server. If a critical fault is detected any time of day, they immediately jump into action to resolve the service issue. In the event the service issue is lasting longer than anticipated our team will reach out to your designated contact(s) to provide updates and guidance on a correct course of action and ETA on a resolution.

With Uptrend Hosting, you gain access to:

  • First-call resolution - a dedicated account manager is standing by
  • 24 x 7 x 365 support availability via HostGator
  • Unlimited access to your personal support team
  • A team that acts as a first line of defense against monitored alerts
  • Fully managed daily backups of your hosted environment


Compare our managed hosting packages here.

19
May

Well, yes, basically the server load is a number. This number is usually under the x.xx format and can have values starting from 0.00. It expresses how may processes are waiting in the queue to access the processor(s). Of course, this is calculated for a certain period of time and of course, the smaller the number, the better. A high number is often associated with a decrease in the performance of the server.

You can usually find the server load value in the control panel associated with your web hosting account under "Server Status". There you'll find listed a server load value. If you refresh the page, you'll notice that the value changes almost every time. That's because it's an instantly calculated value. However, one can notice over a period of time which are the usual values of the server load.

Knowing what the value of the server load is not very important though. Knowing how to interpret the value is what counts. Unfortunately, there's a lot of debate on how to actually interpret it, even among web hosting company owners.

One thing is sure however: all of them consider a server load of 0.xx as safe. As long as most of the time the server load is under 1.00, you should not notice any problems like your website being slow (unless there are some networking related problems somewhere between your computer and the server).

The uncertainties come when the server load has values over 1.00. Most web hosting company owners apply the following rule: if the server has a single CPU (central processing unit), a server load higher than 1.00 is not good; if the server has two CPUs, a server load over 2.00 is not good and so on.  Our servers run an average of 0.75 during peak hours - this may go up or down some, but has (and will) always stayed under 1.00.

You have to understand that these are average server loads. All web servers get busy from time to time, either because of an user's abuse of resources, or because the server makes some backups etc. Usually the tasks requiring lots of resources are programmed by the host to be run during weekends when the traffic is lower so they won't affect the users much.

Things however are not as black and white as you might think by now. With the powerful processors of today even single processor servers might cope quite well with a server load of 2.00.   Our dedicated

Also, remember the definition: the server load represents the number of processes waiting to access the CPU. But not all processes are the same! If the processes are low priority, when a new server request (page request) appears, it can still be handled almost instantly. That request will not be postponed at all, it will be dealt with immediately, while the lower priority processes will wait.

As usual, and as many people directly implicated in the hosting business say, it all comes down to real-life behavior. Are the pages loading fast? Does a process such as searching through a database take a reasonable time? Then you don't really have a problem, whatever the server load is.

Not to mention that the server load is just one factor out of many others (memory usage, CPU usage, size of swap file) and it's often influenced by them. I'll give you an example. If the server has insufficient internal memory it will use a swap file. This means it will work intensely with the hard drive, which will increase CPU usage and in turn result in a higher server load which will make the server respond slowly to requests.

In such a case the solution is simple: more internal memory (RAM). That would lead to a lower swap file, lower CPU usage, lower server load, faster response speed. So the server was almost OK, all it needed was more internal memory.

So, the ultimate test is the way that the server behaves. If the server is fast, a number, even if it's called "server load", really doesn't mean much. But then again, I love when I see it constantly at around 0.20.

Personally, if the server load is around 4.00 24/7 and we're talking about a server with a single processor, I would suspect something is wrong: overselling or overloading. In that case, just to make sure I would never face serious problems, I would ask my host to do something about the server load or move my website to a server with a lower server load. If the response I get does not please me, I will consider looking for a new host.

I like to play it safe and that's what I recommend you to do too: Play it safe!
09
May

Reports began to appear on the Internet two days ago that suggested that a new mass hack was underway. It was first assumed that the hack was only targeting Wordpress blogs but it soon became known that other scripts were also affected by it.

The common denominator of the hack was that all affected websites were hosted on so called shared hosting servers
. These servers host multiple websites by different users. Affected web hosting companies are Go Daddy, Bluehost, Media temple, Dreamhost and Network Solutions. It is likely that others are affected as well.  We were not affected by this attack.

It is not clear yet how the hack was carried out. Current suggestions are either weak passwords or file access rights that allow the attacker to gain access.


We are seeing multiple reports today of Wordpress sites (running their latest version) getting compromised. The initial reports today were restricted only to Dreamhost, but now we are seeing the same pattern on blogs hosted at GoDaddy, Bluehost, Media temple and other places.

How do you know if your website is affected?

All those sites had this javascript added to their pages:

http://www.indesignstudioinfo.com/ls.php
http://zettapetta.com/js.php

Which came from a long base64 encoded string added to their footer.php file (or on all the PHP files in some cases).

The website WP Security Lock posted detection instructions as well.

Here’s some of Zettapetta’s behavior:

Your website is redirected to:http://www1.firesavez5.com/?p=p52dcWpkbmmHjsbIo216h3de0KCf…….. or
http://www1.firesavez6.com/?p=p52dcWpkbG6HjsbIo
This redirect page is a blank page. The source code contains the following:
404 Not Found

The page that you have requested could not be found.
All of your .php files on your Wordpress contain the following malicious code… Located in the source code near the bottom of all .php files is the following script: http://zettapetta.com/js.php and http://www.indesignstudioinfo.com/
Your antivirus program blocks the installation of the threat: www.firesavez5.com or a www.firesaver6.com installer.

Sucuri.net has posted instructions on how to remove the malicious code from Wordpress.

Via SSH:

If you have SSH access to your server, run the following commands on your web root:

$ find ./ -name “*.php” -type f | \
xargs sed -i ’s###g’ 2>&1
$ find ./ -name “*.php” -type f | \
xargs sed -i ‘/./,$!d’ 2>&1

Via web:

If you don’t have SSH access, download this file to your desktop:
http://sucuri.net/malware/helpers/wordpress-fix_php.txt and rename it to wordpress-fix.php.

After that, upload it to your site via FTP, and run it (using your browser) as: http://yoursite.com/wordpress-fix.php

This script will take a few minutes to complete, but will scan your whole site and remove the malware entries.

Once you are done, go back to your site and remove this file.

Has your blog or website been affected by the hack? Let us know how you resolved the issue in the comments.

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